Refund Policy for JobPanda.co.uk

At JobPanda.co.uk, we are committed to providing quality services to both job seekers and employers. However, we understand that there may be situations where refunds are requested. This Refund Policy outlines the conditions under which refunds may be issued for services provided through our platform. By using JobPanda.co.uk, you agree to this policy.

1. Free Services

• No Refunds for Free Services: Job seekers can use certain services for free, such as creating an account, posting resumes, or applying for jobs. As no payment is required for these services, no refunds are applicable.

2. Paid Services for Employers

Employers can purchase various services on JobPanda.co.uk, such as premium job listings, featured ads, and recruitment solutions. Refunds for these services are subject to the following conditions:

2.1 Refund Eligibility

Refunds for paid employer services may be considered in the following circumstances:

• Cancellation before Listing Goes Live: If you cancel a job listing or premium service before it has been made live on the site, you are eligible for a full refund.
• Service Not Delivered: If you have paid for a service, such as a job posting or featured ad, and the service was not delivered due to an error on our part (e.g., technical issue), you may request a refund.
• Duplicate Payments: If a duplicate payment was accidentally made for the same service, we will issue a refund for the extra payment.

2.2 Ineligible Refund Situations

Refunds will not be issued in the following circumstances:

• Active or Completed Services: Once a job listing has been published or a premium service has been activated, it is considered delivered, and no refunds will be provided, even if you choose to remove or modify the listing before its expiry.
• Low Response to Job Listings: JobPanda.co.uk does not guarantee the number or quality of applicants for any job listings. Refunds will not be issued based on dissatisfaction with the number or quality of responses received.
• Violation of Posting Rules: If a job listing or employer account is suspended or terminated due to a violation of our Terms & Conditions or Posting Guidelines, no refund will be provided for any associated services.

2.3 Service Downtime

In the unlikely event of significant site downtime (more than 24 consecutive hours) that affects the visibility of your job listing, we may offer a partial refund or credit for future listings. Refund requests for downtime must be submitted within 7 days of the incident.

3. Paid Services for Job Seekers & Companies

Job seekers may purchase premium services, such as CV review, profile boosting, or access to exclusive job postings. Refunds for these services are subject to the following conditions:

3.1 Refund Eligibility

Refunds for paid job seeker services may be issued if:

• Service Not Delivered: If you paid for a service but did not receive it due to an error on our part, you may request a refund.
• Cancellation Before Use: If you purchase a service (such as CV review) and decide not to use it, you can request a refund, provided the service has not been started or delivered.

3.2 Ineligible Refund Situations

Refunds will not be provided in the following cases:

• Service Already Delivered: Once a service, such as a CV review or profile boost, has been completed, no refunds will be issued.
• Dissatisfaction with Results: Refunds will not be provided based on dissatisfaction with the outcome of the service, such as CV edits or the effectiveness of a profile boost.

4. How to Request a Refund

To request a refund, please follow the steps below:

• Contact Us: Submit a refund request by emailing us at support@jobpanda.co.uk. Include the following information:
  • Your account details (email and username).
  • The service or payment for which you are requesting a refund.
  • The reason for your refund request.
  • Any relevant order or transaction numbers.
• Refund Timeline: We will review your refund request within 5 business days. If your request is approved, the refund will be processed within 7-10 business days. Refunds will be credited back to the original payment method used.

5. Disputes and Escalations

If you believe that your refund request was unfairly denied or you have additional concerns about a payment, you may escalate the matter by contacting our customer support team at info@jobpanda.co.uk. We will investigate and provide a final resolution within 10 business days.

6. Currency and Payment Methods

All refunds will be processed in GBP (Pounds Sterling) and returned to the original payment method used during purchase. We are not responsible for any differences in amounts due to exchange rates or fees applied by your bank or payment provider.

7. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and users will be notified via email or through our website if significant changes are made. It is your responsibility to review the refund policy periodically.

By using our services at JobPanda.co.uk, you agree to this Refund Policy. If you do not agree, please refrain from using our paid services.

For further questions or concerns regarding our Refund Policy, please contact our customer service at:

Email: support@jobpanda.co.uk