Claiming JobSeeker Payment (JSP) 001-19051501
This document explains how a person can declare JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).
JSP eligibility and when to claim
Customers ought to declare as quickly as possible online via the Services Australia website.
To receive JSP a person must:
- be of qualifying age for JSP
- fulfill Australian house requirements for JSP
- be out of work, employment and
- trying to find work and happy to take part in activities that increase their possibilities of discovering a job, or
- not able to work, study or search for work due to medical condition, health problem or injury, or
- used or studying full time and are not able to carry out these due to a medical condition, employment illness or injury and have a job or research study to go back to
If the customer has indicated they are unable to work due to a short-lived incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW clients declaring JSP
A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:
- they are still working 30 or more hours each week, and
- their income falls listed below the JSP income test cut-off
For example, a self-employed DSP client is still working 30 hours each week, however their income has lowered. See Rates and Thresholds.
In all cases, check if the customer is eligible to have their DSP restored before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being qualified they should provide their savings account balances, proof of earnings and employment separation information.
Customers can start an early claim online. They will be able to complete Your personal information, Your situations and Your monetary information.
If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to answer in the online claim.
Customers can not finish Review and Confirm, Next steps or submit the claim online up until within 14 days of being qualified for JSP. They will get a reminder notice 14 days before the eligibility date.
A detained person might lodge a claim up to 3 weeks before release from jail. These claims are not thought about early claims as the customer is certified however not payable when they claim.
Customers transferring from a present earnings support payment can lodge an early claim approximately 28 days before the date of qualification.
Online claims
Customers must create a myGov account and link their Centrelink online account to it.
Once the client has linked their Centrelink online account to myGov, to begin an online claim for JSP they should:
- indication in to myGov and gain access to their connected Centrelink online account
- guarantee their personal details are proper. From the menu, select the My details > Personal and contact details > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
Customers claiming or moving to JSP will see a minimized question set as part of their online claim if they are:
- presently in invoice of an income support payment, or
- have actually cancelled from payment in the last 52 weeks
Streamlined claims
In some cases, a task is provided to the client on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.
The job will permit the consumer to carry out a streamlined claim procedure to submit a claim for employment JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be utilized for consumers considered unable or inappropriate to complete an online claim or nominees. ACC must also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, employment post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC implies:
- the client can start a claim online and a Service Officer can take it over, or
- a Service Officer can assist a client begin a claim which can then be completed by the consumer in their Centrelink online account
Remote clients
If the customer lives in a remote location and generally utilizes a representative, Remote Service Centre, or phone to do company and is unable or inappropriate to complete an online claim, the client needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.
The Remote Claims Processing (RCP) team offers specialised remote service for identified remote consumers.
The client needs to have:
- the remote indication showing on the Customer Overview, or
- a residential address in a remote place
To examine the address remains in a remote location:
- browse the town name in Office Locator
- view the Towns Result List
- see the Remoteness column
Customers with candidate plans
Correspondence candidates can send an online claim for JSP on behalf of their principal.
If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim first. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the nominee.
If a candidate is declaring on behalf of a person, encourage the candidate to help the person claim JSP using the individual's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some situations, it might not be reasonable for a customer to complete all Required tasks prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
Moving to an Area of Lower Employment Prospects (MALEP)
Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) assessments.
If the customer has moved address within the previous 26 weeks, Services Australia should determine if they have actually decreased their employment potential customers by relocating to a new location.
If this is the case, the Service Officer should investigate a possible MALEP work related exclusion duration.
Unemployed due to a voluntary act or misbehavior
If the consumer has actually voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have occurred.
Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to recognize a non-compliance occasion has actually happened.
See Unemployment due to a voluntary act or misconduct.
RapidConnect
Most job hunters undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
Job hunters who are eligible for employment a referral to a Labor force Australia or other expert supplier, will have a preliminary consultation booked during the . Attending this very first company consultation is called the job candidate's RapidConnect requirement.
In many cases, conference RapidConnect requirements will determine the start date of the task candidate's income assistance payment. Note: this undergoes task seekers satisfying any waiting periods and credentials requirements.
Mutual commitment requirements
The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task seekers to the Workforce Australia online employment service. This omits task hunters living in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single client aged 55 years and over who have actually been getting an earnings assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will automatically compute this and use the suitable rate for qualified consumers.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) information might provide to clients during their online claim. Employer information, name and ABN, will be presented to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the option to confirm the company within the claim. If a consumer confirms the employer, as soon as on payment, STP pre-filled earnings will exist to the customer when they report. If the client does not verify the employer, as soon as on payment, the STP company might present to the consumer once again when they report.
