Claiming JobSeeker Payment (JSP) 001-19051501
This file discusses how an individual can declare JSP online, or with assistance from a Service Officer utilizing Assisted Customer Claim (ACC).
JSP eligibility and when to claim
Customers need to claim as quickly as possible online by means of the Services Australia site.
To get approved for JSP a person need to:
- be of certifying age for JSP
- satisfy Australian house requirements for JSP
- be out of work, and
- looking for work and ready to take part in activities that increase their possibilities of finding a job, or
- not able to work, study or search for work due to medical condition, illness or injury, or
- employed or studying full time and are unable to carry out these due to a medical condition, illness or injury and work or study to go back to
If the customer has indicated they are not able to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW clients claiming JSP
A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
- they are still working 30 or more hours weekly, and
- their income falls below the JSP earnings test cut-off
For instance, a self-employed DSP client is still working 30 hours each week, however their earnings has decreased. See Rates and Thresholds.
In all cases, inspect if the client is eligible to have their DSP restored before looking at another payment. See Commencing or employment returning to work or employment self-employment Disability Support Pension (DSP).
Early declares for JSP
Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they need to provide their bank account balances, proof of earnings and employment separation details.
Customers can begin an early claim online. They will be able to finish Your personal information, Your situations and Your financial details.
If making an early claim after a break in payment of 39 weeks or employment less, the consumer will have fewer concerns to address in the online claim.
Customers can not complete Review and Confirm, Next steps or employment send the claim online till within 14 days of being qualified for JSP. They will get a pointer notification 2 week before the eligibility date.
An apprehended person might lodge a claim as much as 3 weeks before release from jail. These claims are not considered early claims as the consumer is certified however not payable when they claim.
Customers transferring from a present earnings assistance payment can lodge an early claim up to 28 days before the date of certification.
Online claims
Customers must create a myGov account and link their Centrelink online account to it.
Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they should:
- indication in to myGov and access their connected Centrelink online account
- guarantee their personal information are appropriate. From the menu, choose the My details > Personal and contact information > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab
Customers claiming or moving to JSP will see a lowered question set as part of their online claim if they are:
- presently in invoice of an earnings support payment, or
- have actually cancelled from payment in the last 52 weeks
Streamlined claims
In some cases, a job is presented to the customer on their Centrelink online account homepage as much as 28 days prior to losing qualification for their existing payment.
The job will enable the customer to undertake a structured claim process to submit a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be used for customers deemed unable or inappropriate to complete an online claim or nominees. ACC ought to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC implies:
- the consumer can start a claim online and a Service Officer can take it over, or
- a Service Officer can assist a consumer start a claim which can then be completed by the consumer in their Centrelink online account
Remote clients
If the consumer resides in a remote location and normally utilizes an agent, Remote Service Centre, or phone to do company and is not able or unsuitable to finish an online claim, the client must be moved to the Remote Claims Processing (RCP) to start their ACC.
The Remote Claims Processing (RCP) team provides specialised remote service for determined remote consumers.
The customer should have:
- the remote indication revealing on the Customer Overview, or
- a property address in a remote location
To check the address remains in a remote place:
- browse the town name in Office Locator
- see the Towns Result List
- view the Remoteness column
Customers with candidate plans
Correspondence nominees can send an online claim for JSP on behalf of their principal.
If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
If a is declaring on behalf of an individual, encourage the candidate to assist the individual claim JSP using the person's Centrelink online account. If the candidate is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.
Claim submission exceptions
In some scenarios, it might not be affordable for a client to complete all Required tasks prior to submitting their claim. These consist of exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).
Transferring to a Location of Lower Employment Prospects (MALEP)
Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) assessments.
If the client has actually moved address within the previous 26 weeks, Services Australia should identify if they have reduced their work potential customers by relocating to a brand-new location.
If this holds true, the Service Officer should examine a possible MALEP work related exemption duration.
Unemployed due to a voluntary act or misbehavior
If the customer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have taken place.
Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to identify a non-compliance occasion has happened.
See Unemployment due to a voluntary act or misbehavior.
RapidConnect
Most task candidates are subject to RapidConnect and employment are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
Job hunters who are qualified for a referral to a Labor force Australia or other specialist provider, will have a preliminary appointment reserved throughout the Participation Interview. Attending this first company visit is called the task applicant's RapidConnect requirement.
For employment the most part, conference RapidConnect requirements will identify the start date of the job candidate's income assistance payment. Note: this is subject to task seekers satisfying any waiting periods and qualification requirements.
Mutual commitment requirements
The Department of Employment and Workplace Relations (DEWR) will immediately refer new task applicants to the Workforce Australia online employment service. This leaves out job applicants residing in Community Development Program (CDP) areas.
Higher rate of JSP for 55 years and over
Single consumer aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly compute this and apply the appropriate rate for qualified consumers.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) data might provide to clients throughout their online claim. Employer information, name and ABN, will be presented to the customer if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the choice to confirm the company within the claim. If a consumer validates the employer, as soon as on payment, STP pre-filled income will be presented to the client when they report. If the client does not verify the company, as soon as on payment, the STP company might present to the consumer once again when they report.
